Looking beyond Intercom? Separate everyday customer support from the campaigns, AI workflows, and product messaging you rely on. Here are five options to consider, with a different reason to choose each.
5 real optionsRecommendations by use caseOfficial sources, linked below
Your next support home
Different tools. Different good reasons.
This shortlist is written by Minnas, with our product first. It is a guide to fit, not a ranked test or an independent review.
01 / Minnas
For owner-led teams
Choose Minnas when your daily work is answering customer email and website messages, with store context when you need it. It is built for very small businesses, including those without a store.
Free includes one Teammate and 30-day history. Core is $49/month; Pro is $99/month. Paid plans include unlimited Teammates and history; AI allowances apply.
Check first: Test every essential channel and integration. Minnas is not a like-for-like replacement for a broad customer engagement suite.
Consider it for: Businesses looking for chat, social messaging, and a broad customer engagement toolkit.
Free includes two users. Mini is $45/month with four users; Essentials is $95/month with ten. Plus is $295/month. AI allowances vary by plan.
Check first: Mini may cost less for a team of up to four. Compare required channels and team capacity before choosing a plan; workspace pricing alone does not mean identical allowances.
Consider it for: Businesses that want social channels, proactive messaging, and more detailed support operations.
Basic is $29, Pro $49, and Plus $69 per user/month on monthly billing. Starter is $59/month for unlimited users and 500 responded conversations. AI has separate allowances and usage charges.
Check first: Three people on Basic cost $87/month before AI charges. Starter is another option at $59/month if its conversation allowance fits. Compare both models.
List the channels, store actions, and automations you use. Try your essential workflows in a new Minnas Workspace before moving customer traffic.
02 / BRING SOME HISTORY
Start with a small import.
Minnas accepts conversation CSV files under 10 MB with a name or email and message body. Exports may need reshaping. Test a sample; attachments, rules, and every original field will not automatically transfer.
03 / CHECK BOTH DIRECTIONS
Make the handoff carefully.
Reconnect email and store Channels, set up Messenger, and check incoming messages and outgoing replies. Keep access to your old history while you confirm the new setup.
Reviewed September 07, 2026. Prices in USD; billing periods, included features, and usage charges vary. Official sources are linked with each option. Product names belong to their respective owners.
A happy home for customer conversations.
Start with email and Messenger. Add store context when you need it. Make a little more room in your day.
