Minnas vs Crisp

Make room for the people who help.

Crisp offers chat and a wider messaging toolkit through workspace plans. Minnas puts email, Messenger, and optional store connections in a calm Workspace, with unlimited Teammates on Core and Pro.

Try Minnas Free ↗See the differences ↓

Made for owner-led teams. No store required.

A good fit beats a longer feature list.

Consider Minnas when

Your team is small.
Your customers matter.

You need shared email and website support, and prefer a paid plan that does not limit how many Teammates can help.

Consider Crisp when

A broad messaging toolkit

Businesses looking for chat, social messaging, and a broad customer engagement toolkit.

The useful differences

What changes in your day?

Minnas and Crisp at a glance
What matters	Minnas	Crisp
Everyday workflow	Email and Messenger together, with optional Shopify, WooCommerce, and BigCommerce context.	Website chat, with email and additional channels depending on plan.
How you pay	Free for one Teammate. Core: $49/month. Pro: $99/month. Both paid plans include unlimited Teammates.	Free includes two users. Mini is $45/month with four users; Essentials is $95/month with ten. Plus is $295/month. AI allowances vary by plan.
What to factor in	Unlimited human conversations. Free has 30-day history; paid plans have unlimited history. AI has monthly and daily allowances.	Mini may cost less for a team of up to four. Compare required channels and team capacity before choosing a plan; workspace pricing alone does not mean identical allowances.

USD. Minnas prices above use monthly billing. Competitor terms and plan details can change. See Crisp’s official details ↗

Where Crisp stands out

A broad messaging toolkit

Crisp combines website chat with shared email on paid plans. Essentials adds more messaging channels and a knowledge base. If customers already reach you across several social apps, those channel connections may be a deciding factor.

The Minnas approach

One place to pick up the conversation.

A customer writes in. You see the conversation, bring in a Teammate, and keep the answer moving. Add Messenger to your website and connect your store when order context helps. You can also publish help articles for the questions that come up again and again.

Explore Minnas’s Inbox and store context →

A thoughtful move

Try the fit before you switch.

01 / MAKE A SHORT LIST

Bring your real needs.

List the channels, store actions, and automations you use. Try your essential workflows in a new Minnas Workspace before moving customer traffic.

02 / BRING SOME HISTORY

Start with a small import.

Minnas accepts conversation CSV files under 10 MB with a name or email and message body. Exports may need reshaping. Test a sample; attachments, rules, and every original field will not automatically transfer.

03 / CHECK BOTH DIRECTIONS

Make the handoff carefully.

Reconnect email and store Channels, set up Messenger, and check incoming messages and outgoing replies. Keep access to your old history while you confirm the new setup.

Need to check a workflow? Ask us →

Good questions

Before you decide.

Is Minnas always less expensive than Crisp?

No. Crisp has a free option and Mini may cost less than Minnas Core. Choose around the channels, team size, history, and automation you need, not a blanket savings claim.

What does Minnas Free include?

One Teammate, one Brand, one connected store, email, Messenger, and unlimited human conversations with 30-day history. AI, automations, saved replies, and help articles have allowances. Core is $49/month or $490/year for unlimited Teammates and history. Pro is $99/month or $990/year for up to five Brands.

Is this an independent review?

This guide is written by Minnas. We explain where each product may fit and link the official competitor source so you can check the details yourself. We do not claim identical features or guaranteed savings.

Reviewed September 07, 2026 · Source: Crisp official product and pricing information. Product names belong to their respective owners; no affiliation is implied.